Kyiv Outsourcing Forum – is a cycle of annual conferences with a 9-year history. During previous years, 10 conferences were held, they assembled an active part of the outsourcing industry in Ukraine, and served as a platform for experience exchange and discussion of the urgent problems. The conference was attended by more than 2000 participants. Comparing with experience of the previous conferences, the participants indicated an increase in the number of employees in their companies, M&A agreements, growth of customers flow, organization structure improvement and creation or perfecting of the company’s development strategy.